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Support.
Get the help you need to get the most out of SnapFlash. Our team is ready to assist you.
Response Time
We typically respond to all inquiries with 24 hrs.
MON - FRI, 9AM - 5PM EST
WE'RE HERE TO HELP
Support.
Get the help you need to get the most out of SnapFlash. Our team is ready to assist you.
Response Time
We typically respond to all inquiries with 24 hrs.
MON - FRI, 9AM - 5PM EST
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Submit a Support Request.
FAQ
Frequently Asked Questions.
How do I connect SnapFlash to my phone?
Download the SnapFlash app from the Apple App Store or Google Play Store, then turn on SnapFlash and open the app. Follow the connection prompts and select SnapFlashHub from your phone’s available Wi-Fi networks. When prompted, enter the password Snap101Flash. Return to the app, and the live camera feed will appear.
Do I need internet or cellular service to use SnapFlash?
No. SnapFlash creates its own private Wi-Fi network and connects directly to your smartphone or tablet. It does not require internet access, cellular service, a wireless router, or an existing Wi-Fi network.
What do the indicator lights mean?
The indicator lights show the current Wi-Fi, battery, and charging status:
- Blinking blue and green: Wi-Fi is ready for pairing
- Solid green: Wi-Fi is initializing
- Solid blue: Wi-Fi is connected
- Blinking red: Low battery, or charging in progress when plugged in
- Solid red: Fully charged
Can two mobile devices connect simultaneously?
Yes. SnapFlash supports multi-device control, allowing up to two compatible smartphones or tablets to view the live camera feed and control SnapFlash simultaneously.
How long does the battery last?
SnapFlash provides up to eight hours of operating time. Actual battery life may vary depending on LED brightness, Wi-Fi activity, camera use, video recording, temperature, and other operating conditions.
Is SnapFlash waterproof?
SnapFlash is IP67-rated for dust and water resistance. Make sure the USB-C port cover and battery cap are fully closed before exposure to dust or moisture. SnapFlash is not intended for prolonged underwater use, deep-water inspections, saltwater, chemicals, or hot water.
Where are photos and videos saved?
Photos and videos are saved directly to your connected smartphone or tablet. SnapFlash does not have internal storage or use a memory card, so a compatible mobile device must be connected to capture and save photos or videos.
How do I charge SnapFlash?
Open the USB-C port cover and connect the supplied charging cable to SnapFlash. Connect the other end to a standard 5V USB power source. The indicator light will blink red while charging and turn solid red when fully charged. After charging, disconnect the cable and tightly close the USB-C port cover to protect against dust and moisture.