WE'RE HERE TO HELP
Support.
Get the help you need to get the most out of SnapFlash®. Our team is ready to assist you.
Response Time
We typically respond to all inquiries with 24 hrs.
MON - FRI, 9AM - 5PM EST
WE'RE HERE TO HELP
Support.
Get the help you need to get the most out of SnapFlash®. Our team is ready to assist you.
Response Time
We typically respond to all inquiries with 24 hrs.
MON - FRI, 9AM - 5PM EST
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Submit a Support Request.
Fill out the form and our team will get back to you as soon as possible.
FAQ
Frequently Asked Questions.
How do I connect SnapFlash® to my phone?
- Download the SnapFlash® app
- Turn on SnapFlash®
- Open the app
- Tap the Wi-Fi connection icon
- Connect to the SnapFlash® network
- Once connected, the live view will appear
Why won’t SnapFlash® connect to my phone?
Try:
- Confirming SnapFlash® is powered on
- Restarting the app
- Reconnecting to the SnapFlash® Wi-Fi network
- Restarting your phone
- Moving closer to the device
What do the indicator lights mean?
Indicator lights show charging status and Wi-Fi connection status:
- Blinking blue + green → Ready for pairing
- Solid green → Wi-Fi initiating
- Solid blue → Wi-Fi connected
- Blinking red → Charging in progress
- Solid red → Fully charged
How long does the battery last?
Battery life depends on brightness settings, camera use, and recording duration. Under normal use, SnapFlash® provides up to 8 hours of operation.
Is SnapFlash® waterproof?
SnapFlash® is IP67 rated for dust and water resistance.
Where are photos and videos saved?
Captured photos and videos are stored directly on your connected mobile device.
How do I charge SnapFlash®?
Connect the included USB-C cable to a standard 5V USB power source. The indicator light displays charging status.